Almost all
types of businesses ranging from spas to hospitals and salons offer receptionist jobs. They are the first
contact point of the organization with the customers.
The scope
and objectives of a receptionist job
can vary from place to place and many a time it changes with the needs of the
company.
Desirable
skill sets of a receptionist.
- Basic Qualification: Generally high school diploma is required for receptionist. As they deal with business heads and customers they should be well read and have basic knowledge about business jargons.
- Technical capabilities: Receptionist should have basic computer knowledge and appropriate software proficiency. One should have good typing ability, and must be skillful in Microsoft office package. Receptionists may also be responsible for preparation of letters, maintaining and creating word documents, spreadsheets to update customer data base.
- Task-oriented: Must possess multi-task handling ability, and knowledge of administrative procedures and clerical actions. She should be able to prioritize the work given and complete it in given stipulated time. They have to Schedule and assist in planning appointments and preparation of meetings, organize conference within management.
- Soft Skills: Excellent written and vocal communication is an important key competence. Since they interact with all the guest and clients they must possess soft skills like ability to communicate well, articulate instructions and should have good telephonic skills. . As they are interacting with different types of people all day, they should be able to keep up their composure and patience without getting provoked by the situation.
- Appearance: Since they sit at the front desk it’s imperative for them to look presentable. One must be formally dressed and neatly combed. They should be well groomed look and have an attractive personality it’s important to have neat attire complimented with a smile.
